Privacy Policy

Information We Collect

When you contact our clinic, schedule an appointment, or begin care, we may collect your name, phone number, email address, mailing address, date of birth, insurance details, and relevant medical or hearing health history. We collect only the information necessary to provide audiology services and communicate with you about your care.

How We Use Your Information

We use your information to:

• Schedule and manage your appointments
• Provide diagnostic evaluations and treatment
• Communicate test results, recommendations, and follow-up
• Process insurance claims and billing
• Coordinate care with your referring physician when authorized
• Improve our services and patient experience

Protected Health Information (PHI)

As a healthcare provider, we are committed to safeguarding your Protected Health Information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices, provided at your first visit, describes your rights and our duties regarding PHI in detail.

Website Data

Our website may collect standard visit data such as pages visited, referral source, IP address, browser type, operating system, device type, screen or viewport size, language, time zone, and anonymous visitor or session identifiers. We use this information to understand website performance, diagnose technical issues, improve our services and patient experience, and help protect the site from abuse. We do not sell, rent, or share website analytics data with third parties for marketing purposes. If you use our online scheduling or contact form, the information you submit is transmitted securely and stored in compliance with applicable privacy regulations.

Cookies and Tracking

We use minimal first-party storage to support website functionality and analytics, such as maintaining your session during online scheduling and assigning anonymous visit identifiers. We do not use advertising trackers or retargeting pixels.

Data Retention

We retain your health records for the period required by California and federal law. Website contact form submissions are retained for a reasonable period to address your inquiry and then securely deleted unless they become part of your clinical record.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of non-clinical personal information
• Opt out of non-essential communications
• Request a copy of your health records under HIPAA

Third-Party Services

Our website may link to patient portals, scheduling platforms, or insurance verification services operated by third parties. These services have their own privacy policies, and we encourage you to review them. We do not control and are not responsible for the privacy practices of third-party services.

Security

We implement administrative, technical, and physical safeguards to protect your information. Website forms use encrypted transmission (TLS/HTTPS), and clinical data is stored in access-controlled, encrypted systems.

Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13 through this website.

Changes to This Policy

We may update this policy periodically. The most current version will always be available on this page. We encourage you to review it from time to time.

Contact Us

If you have questions about this privacy policy or how your information is handled, please contact our office directly.